HOW DO I PLACE AN ORDER?
After selecting the product simply click the “Add To Cart” Button that can be found at the bottom of each the product description. After you completed selecting all your products go to your cart and proceed to Check Out.
WHAT SIZE SHOULD I GET?
Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian sizes and may run smaller against US/UK sizes.
CAN I CHANGE MY ORDER?
Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact us within 24 hours of placing the order using the "contact us" item on the menu bar.
WHAT ARE YOUR PAYMENT METHODS?
We accept credit cards (Visa, Master Card and American Express) and PayPal.
WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?
All prices will be shown in USD currency. When customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
WHERE ARE YOUR ITEMS SHIPPED FROM?
Our products ship direct from the manufacturer. Southeast Asia (Singapore, Malaysia, and China). When ordering multiple products in the same order, products may be shipped separately if made by different manufacture. Thank you for your understanding.
CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 2-4 working days to process. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?
Our handling time takes 2-5 business days. This means that your order(s) will generally be sent out within this period.
HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
United States: 2-4 weeks.
Other Countries: 3-5 weeks.
IMPORTANT: We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase.
We are not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?
When your items have been dispatched, we will send a notification email to your registered email address.
RETURNS & EXCHANGES FAQs
WHAT IS THE RETURN POLICY?
Our policy lasts 30 days. If 30 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.We wish to clearly specify that the customer shall have to bear the cost of shipping the product back to us in case of refunds.